Job Vacancy At Uber For Any Graduate/ MBA
✔️ Company : Uber
✔️ Open Positions :
➖ HCV Premium Support Specialist
➖ COE Specialist II
➖ COE Team Lead I
✔️ Degree : Any Graduate/ MBA
✔️ Experience : 1-3 Years
✔️ Location: New Delhi/ Hyderabad/ Vishakapatnam
✔️ Open Positions :
➖ HCV Premium Support Specialist
➖ COE Specialist II
➖ COE Team Lead I
✔️ Degree : Any Graduate/ MBA
✔️ Experience : 1-3 Years
✔️ Location: New Delhi/ Hyderabad/ Vishakapatnam
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About Uber Company
Uber Technologies, Inc. (Uber), based in San Francisco, provides mobility as a
service, ride-hailing (allowing users to book a car and driver to transport
them in a way similar to a taxi), food delivery (Uber Eats and Postmates),
package delivery, couriers, and freight transportation.Via partnerships with
other operators such as Thames Clippers (boats) and Lime (electric bicycles
and motorized scooters), users are also able to book other modes of transport
through the Uber platform in some locations.Uber sets fares, which vary using
a dynamic pricing model based on local supply and demand at the time of the
booking and are quoted to the customer in advance, and receives a commission
from each booking.It had operations in approximately 72 countries and 10,500
cities as of December 31, 2021.
What The Candidate Will Do As HCV Premium Support Specialist At Uber
The following are the required responsibility the candidate need to follow
-
- Onboard and handle relationships with new clients, providing support for the trip and back-office related queries.
- Onboard and Educate Fleet Partners and Drivers on all things HCV.
- Live Monitoring and pre-trip checks. Resolving issues for drivers and ensuring daily HCV operations run smoothly.
- Closely work with the HCV Operations Team launching and communicating new product features.
- Supporting Ops in hitting key KPIs as well as reporting key KPIs
What The Candidate Will Need For The Role Of COE Specialist II At Uber
- Stakeholder Interaction: The agents interact with customers and provide timely updates on the tasks assigned to them. This is a very important aspect of this role, which crafts great visibility for the individual and also the team. In certain cases, the agents flag potential issues to partners ranging from the loves of CommOps Managers to Heads of specific LOBs
- The ‘Fix-It’ Mindset: They approach each ticket with an open mindset to find a larger issue at hand (if any). While everyone’s motive is to resolve the issue, ECR dives deeper to understand why the issue occurred in the first place. If required, ECR involves other LOBs and customers to quickly run a rain check to understand if the issue is a severe one with a major impact to our rider/driver base
- Adapt With Multiple Functions: The team deals with every team around the globe to reach the resolution of an issue. Whilst operating with counterparts in different regions, they earn credibility and also earn the status of being the POC for a specific issue (either through India or globally)
- Builder’s Attitude: Upon working on each case, the agent tends to generate an idea to benefit the functioning of a process. It could be to improve an SOP, or it could be the creation of one in the first place. Their idea turns into a project, which is worked upon until it is worthy of presentation. It could also be a project based on the ideas generated by our senior stakeholders
- Compatibility: Each agent provides 100% support to the team, in terms of flexibility and task completion. If one person is not available, the others are always ready to step in to provide information or help with the completion of any pending projects.
- Consistency: The team boasts of a calibrated thought process and performance. While each individual contributes their own attributes and ideas to a specific case, they follow an approach to reach the same goal
- Super-prompt: The agents willingly work from home when there is an unparalleled spike in volumes or an immediate requirement for support. It is very important that our senior leadership isn’t kept waiting, which is why the team steps in whenever and wherever to ensure that such high-priority requests are fulfilled
Click The Below Link To Apply For COE Specialist II - Hyderabad 👇
What You Will Need As COE Team Lead I At Uber
- Should be a strong team collaborator and a hustler.
- Should be capable of managing a team of 15-20 social media specialists.
- Should have the ability to coach and mentor their specialists in accordance with the set performance KPIs and metrics.
- Be respectful towards everyone’s opinions, and thoughts and understand concerns to the root cause in order to derive solutions.
- Motivate the team members to bring out the best in them regularly.
- Should possess excellent interpersonal skills to conduct regular 1:1 sessions with specialists to discuss their performance, set the right goals and help build their career by setting up personal development plans.
