Jobs Hiring At Citi Bank for Freshers & Any Graduates in India
Job Opportunity at Citi Bank - 2023
✔️ Company : Citi Bank
✔️ Open Positions :
➖
Collections Officer
➖ Manager - Collections Back-end Operations
➖ Inbound Customer Service Officer
✔️ Degree : Bachelor's Degree / High School
Diploma
✔️ Experience : Freshers - 5 Years
✔️ Location: Kanpur,
Chennai, Mumbai
About Citi Bank
Citibank India is a foreign bank in India with a full service onshore platform. Its Indian headquarters is at Bandra Kurla Complex, Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. Citibank India's services are investment banking, advisory and transaction services, capital markets, risk management, retail banking, and Cards. Although headquartered in Mumbai, the bank has most of its workforce based out of Chennai followed by Mumbai and Gurugram.
What is Your Key Responsibilities As Collection Officer ?
- The candidate need to offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required.
- Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit´s.
- Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone.
- Comply with the strategies designed for Front End.
- Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.
- Contribute to the monthly productivity standards of the Business.
What Your Key Responsibilities As Manager - Collections Backend Operations?
- The candidate need to analyze Operations information and make evaluative judgements to solve problems.
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
- Identify hiring needs to ensure adequate staffing.
- Serve as a backup for manager, as needed.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
What Your Key Responsibilities As Inbound Customer Service Officer ?
- Retrieve, update, and store provider data in all reasonable systems.
- Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule activity sessions.
- Revise information for change of address and bank info changes and perform department assistance functions as assigned by management.
- Help in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting.
