Hcl Tech Is Hiring For Analyst / Senior Analyst | BTECH | Apply Now!

Hcl Tech is hiring for Analyst / Senior Analyst for Noida / Nagpur/ Madurai Location.Candidate should have a degree in BTech To apply for the post.The complete information, eligibility, criteria are provided below .

Job Details

Company : Hcl Tech
Role - Senior Analyst/ Analyst
Qualification - BTech
Work Experience - 0-2.5 Years
Location - Noida / Nagpur/ Madurai

About Company

HCL Technologies Limited, HCLTech (formerly Hindustan Computers Limited), is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.

HCLTech is on the Forbes Global 2000 list. It is among the top 20 largest publicly traded companies in India with a market capitalisation of ₹279,209 crore as of March 2022.It is one of the top Big Tech (India) companies.

Key Responsibility As An Senior Analyst - Noida Location

Reconciliation of statements and clearing of open items as required for their processes
To identify opportunities for improvement, elimination of redundancies in their respective processes and keep themselves updated with the help of technical trainings
To process and record accounting transactions as per the organizational policies or guidelines to the process and team they belong to
To provide details for SOP and RCM document update
To provide supporting documentation and information for various stakeholder like management, auditors, tax departments etc.
To resolve queries of various stakeholders both internal and external (SSD s, Emails etc) within defined SLA.

Key Responsibility As Analyst For Nagpur and Madurai Location.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. .
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. .

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) .
Troubleshoot client software and basic network connectivity problems . Identify, evaluate and prioritize customer problems and complaints . May train users and operators on a limited basis and/or may write training procedures .
Participate in on-going training and departmental development .
Routine maintenance updates with other IT staff and business units .
Provide all required documentation including standards, configurations and diagrams .
Provide knowledge transfer of EUC operations Technical Requirements Phone support experience necessary. Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Skills Required As An Analyst For Nagpur and Madurai Location.

Excellent communication and conversation skills (Verbal and Written) .
Good documentation skills .
Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer

Click The Below Link To Apply For The Post

Senior Analyst - Noida - Apply Now

Analyst - Nagpur - Apply Now

Analyst - Madurai - Apply Now