TATA CAPITAL | COLLECTION MANAGER | MULTIPLE LOCATION

TATA CAPITAL IS RECRUITING CANDIDATES FOR THE POST OF COLLECTION MANAGER

DETAILS OF THE JOB

COMPANY : TATA CAPITAL

ROLE : COLLECTION MANAGER

SALARY : NOT DISCLOSED

LOCATION : LUCKNOW / BANGALORE / BILASPUR / JAMSHEDPUR/ KOLKATA / BHUVANESHWAR

QUALIFICATION : GRADUATE / POST GRADUATE

WORK EXPERIENCE : ENTRY LEVEL

ABOUT THE COMPANY

Tata Capital Limited is a financial and investment service provider in India. The company is based in Mumbai and has more than 100 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.

ROLES AND RESPONSIBILITIES

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)

• Ensure that the NPA-s are kept within assigned budget and active efforts are made to minimize it.

• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts

• Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.

• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters

• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT

• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting

• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force

• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.

• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high-ticket accounts

• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company