KYNDRYL| ANY GRADUATE| BANGALORE| PUNE | HYDERABAD| GURGAON| NOIDA

KYNDRYL IS RECRUITING CANDIDATE FOR THE POST OF L1 HELPDESK AGENT FOR NOIDA / GURGAON/ HYDERABAD/ PUNE/BANGALORE LOCATION

JOB DETAILS

Company - Kyndryl
Role - L1 Helpdesk Agent
Qualification - Any Graduate
Location - Noida / Gurgaon/ Hyderabad/ Pune / Bangalore
Work Experience - 1 years

ABOUT COMPANY

Kyndryl Holdings, Inc. is an American multinational information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems.. The company was created from the spin-off of IBM's infrastructure services business.

Kyndryl was created from the spin-off of IBM's infrastructure services business, which made up the bulk of IBM Global Technology Services. At year-end 2020, this business serviced a portfolio of nearly 4,400 customers, including 75% of the Fortune 100.After having a placeholder name of NewCo, it was given the name Kyndryl in April 2021, with "Kyn" referencing "kinship" and "Dryl" referencing "tendril".

ROLES AND RESPONSIBILITIES

Perform initial problem determination (Level 1 support) with related hardware, software and services support
Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs
Handle service entitlement failures associated with requests for in-scope services
Assigning records to other support groups, as required.
Performing the role as the account's advocate when dealing with other support / resolver groups
Initiating service outage procedures as required
Action requests for password resets and manage the requests to satisfactory completion
Log all interactions with accuracy via established business processes and tools
Advise and guide the client regarding the use of a broad range of products, offerings, and services
Following a standard call flow and problem handing process
Identify, resolve, and close the issue or route the incident record to the appropriate level of support
Use technical resources and tools to support the client by answering questions and responding to client requirements
Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance
Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction
Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI's in line with the customer expectations
Manage and update inventory for software licences, hardware, and reporting.