WIPRO OFF-CAMPUS JOBS | ANY GRADUATE | FRESHERS
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Wipro Career 2023 Job Opportunities
✔️ Company : Wipro
✔️ Open Positions :
➖ Technical Lead
➖ Production Specialist
✔️ Degree : Any Graduate
✔️ Experience : 0 - 5 Years
✔️ Location: Hyderabad/ Mumbai / Pune
About Wipro
Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Roles And Responsibilities For Technical Lead At Wipro - Hyderabad/ Mumbai
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
BEHAVIOUR COMPETENCIES
- Domain Knowledge
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Stakeholder Management
- Client (Internal) Centricity
- Effective Communication
CLICK THE BELOW LINK TO APPLY FOR TECHNICAL LEAD 👉 APPLY LINK
Roles And Responsibilities For Production Specialist At Wipro - Pune
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting.
CLICK HERE TO APPLY FOR THE POST OF PRODUCTION SPECIALIST 👉
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