About Workforce Management – Planning Analyst (WFM) Job in TTEC
- Role : Workforce Management – Planning Analyst (WFM)
- Qualification : Any Graduate / 12th Pass
- Experience : 6 months ―2 years
- Location : Ahmedabad (Work from home)
At TTEC, we’re all about the Human Experience. Elevated. As an Analyst - Workforce Management – Planning (WFM) Ahmedabad, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
During a Typical Day, You’ll
- Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
- Forecast and recommend staffing headcounts on a long-term basis.
- Uphold and ensure customer data is strictly confidential and respected.
- Work across departments leaders to champion continuous process improvement and motivate the groups you're working with to reach for amazing
Requirements for Workforce Management – Planning Analyst (WFM) Job
- 6 months or more data analysis experience
- High school diploma or equivalent.
- Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks .
- A solution-oriented mindset to ensure happy customers.
- Understanding, interpreting, and manipulating data for reporting
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership.
- Diverse and community minded organization .
- Career-growth and lots of learning opportunities for aspiring minds .
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About This Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Intrested candidate can apply through below link
