Jobs at Gartner for Graduate
🔹 Gartner is hiring
✔️ Position : Contracts Support Assistant,
Finance
✔️ Position : Help Desk Specialist
✔️ Position : Marketing
Specialist
✔️ Position : Product Reviews Associate
✔️ Degree
: Bachelor's Degree / Post Graduate/ MBA
✔️ Batch : 2018/19/ 20/
21/ 22
✔️ Experience : 0 - 5 Years
✔️ Location: Mumbai /
Gurgaon
✔️ Salary : 4 LPA to 8 LPA (expected)
About Gartner
Gartner, Inc is a technological research and consulting firm based in
Stamford, Connecticut that conducts research on technology and shares this
research both through private consulting as well as executive programs and
conferences. Its clients include large corporations, government agencies,
technology companies, and investment firms.
Roles And Responsibilities For Contracts Support Assistant, Finance at Gartner - Mumbai
- Liaise with internal associates in relation to client custom product, pricing, and contract terms.
- Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
- Manage access to custom price lists within Gartner systems based on account eligibility.
- Perform quality assurance testing of completed work.
- Assist teams with changes to standard price lists and annual price action tasks, as required.
- Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
- Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
- Liaise with internal associates in relation to client legal forms and requests.
- Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines.
- Support periodic reporting and analysis on key metrics.
- Respond to all emails, live calls and voice mails within each business day.
- Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required
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Roles And Responsibilities For Help Desk Specialist at Gartner
- Act as the first point of contact for phone calls, chats, and emails from internal associates regarding IT & REWP issues and queries
- Log all phone calls, chats, and emails in our call logging tool, updating with relevant information and escalate as necessary within SLA's and to Gartner standard
- Maintain accurate up-to-date status on all tickets
- Ensure that all associates have been properly communicated before closing a ticket request
- Provide first line troubleshooting and resolutions upon initial contact, using our internal knowledge base & various tools
- Assist associates with installation, configuration, and ongoing usability of system hardware and software
- Assist with mobile device issues (Apple, Android, Windows Phone – any others)
- Perform basic hardware troubleshooting remotely.
- Develop and maintain technical documentation knowledge base for desktop hardware and software applications.
- Meet or exceed all Helpdesk metrics and process requirements (ticket management protocols, time tracking, communication requirements, etc.)
- Treat all customers with courtesy and professionalism
- Liaise with IT colleagues within Identity and Assets Management, Technical Support Specialists, Security, and other business units as required
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Roles And Responsibilities For Marketing Specialist at Gartner
- Work with the Marketing leads in executing end-to-end marketing campaigns to drive audience acquisition revenue and retention across the global conference portfolio
- Plan the campaign activities assigned to you based on the set-back schedule to deliver marketing campaigns – on time, to budget.
- Execute the campaigns effectively making sure that the campaign activities are well tracked and are seamlessly executed as per agreed planned in collaboration with the relevant stakeholders and marketing leads
- Optimize the processes and look at innovative ways of optimizing the existing process, create and follow best practices to maintain high quality standards, and have a positive impact on campaigns.
- Utilize analytical tools to inform and identify the best channel mix and utilization to achieve commercial and strategic goals and the best possible ROI on campaign spend
- Effectively manage internal & external stakeholders/partners to deliver campaigns
- Be agile and flexible to deliver the best possible result and have a positive commercial impact on the global portfolios.
- Make sure you are working as a part of the team, both regionally and globally to help achieve the larger marketing teams’ objectives.
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Roles And Responsibilities For Product Reviews Associate (Secondary Research) at Gartner
- Conducting secondary research to identify different software’ by different vendors
- Data analysis – Conduct analysis based on data and metadata captured on the portals to identify spam trends and fake reviews
- Consistently make process more efficient, automate repetitive tasks and enhance ease of work for everyone within the team
- Keep looking for new ideas for tech and product teams to work upon to enhance spam/fake review identification and increase team’s capacity
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