SAFEGUARD GLOBAL IS RECRUITING CANDIDATES FOR THE POST OF JR. APPLICATION SUPPORT ANALYST
DETAILS OF THE JOB
COMPANY : SAFEGUARD GLOBAL
ROLE :JR. APPLICATION SUPPORT ANALYST
SALARY : NOT DISCLOSED
LOCATION : INDIA - REMOTE
QUALIFICATION : ANY CS / IT GRADUATE
WORK EXPERIENCE : 1 - 2 YEARS
ABOUT THE COMPANY
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.
As a Work in Any Way company ─ which means we let you decide where and how you work ─ we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.
It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
JOB ROLE
The successful candidate will play a key role as part of wider Development organization as we change how the world gets paid through building , deploying and supporting innovative product The primary responsibilities of the Jr. Application Support Analyst are to replicate and resolve software issues raised by customers (Internal/External); understanding the technical issues they are facing and finding a solution within agreed timeframes or SLA's with excellent customer service. You will utilize your communication skills and technical understanding to liaise between wider teams and stakeholders.
Ultimately, you will ensure that our products, applications and systems work correctly at all times.
RESPONSIBILITIES
• Possessing specialist knowledge of our applications.
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system responding to queries within the agreed SLA
• Identifying and resolving technical issues
• Analyzing problems and incidents, ensuring completeness of root cause for major/critical incidents, analyze the business and financial impact of the issue and where possible identifies, resolves or provides workarounds, suggestions and improvements to mitigate future incidents.
• Creating a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Self-motivated and highly professional with ability to take ownership, multi-task, to work under pressure and to tight deadlines.
• Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA’s and KPI’s.
• Proactively monitoring applications/systems to capture potential issues (e.g. alerts, performance, logs) before they occur, in accordance with monitoring/maintenance procedures.
• Building and maintaining effective working relationships within the team and externally (with other team members, suppliers, partners and vendors).
• Accurately complete daily, weekly or monthly requests/reports.
• Maintain internal reporting requirements; Updating all the metrics & publishing them as per schedules as well as on an ad-hoc basis.
• Applying new configurations to applications.
• Mentoring Junior team members
REQUIRED SKILLS & QUALIFICATIONS
• 1-2 years Application/Production Support experience.
• Excellent communication skills; both written and verbal
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Critical thinking skills, organized and customer focused approach
• Strong technical understanding of application support
• Microsoft Excel Skills
• Demonstrable customer service skills
• A desire to learn and improve skills and knowledge.
• Adaptable and flexible to business demands.
Strong organizational and planning skills.
• Extensive problem solving and troubleshooting skills.
PREFERRED SKILLS
• Experience in Java/Asp.net/VB
• Understanding of XML / Regex
• Experience with Informatica
• Experience with Postgresql, DB2 or MS SQL
• Ability to read/ analyse log files / Audit logs to identify issues
INTERESTED CANDIDATES CAN APPLY FOR THE POST THROUGH THE APPLY LINK GIVEN BELOW
