NTT IS RECRUITING CANDIDATE FOR THE POST OF MS ENGINEER FOR HYDERABAD LOCATION
JOB DETAILS
- Company - NTT
- Role - MS Engineer
- Qualification - Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Work Experience - Entry Level
- Location - Hyderabad
ABOUT COMPANY
The Nippon Telegraph and Telephone Corporation which is commonly known as NTT, is a Japanese telecommunications corporation headquartered in Tokyo, Japan. Ranked 55th in Fortune Global 500, NTT is the fourth largest telecommunications corporation in the world in terms of revenue, as well as the third largest publicly traded company in Japan after Toyota and Sony, as of June 2022.
KEY ROLES AND RESPONSIBILITIES
- Your role is to ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- The applicant need to perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- The applicant need to ssist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Supply onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Supply continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work.
KNOWLEDGE,SKILLS AND ATTRIBUTES
- Capabilities to communicate and work across different cultures and social groups
- Capabilities to plan activities and projects well in advance, and takes into account possible changing circumstances
- Capabilities to handle a positive outlook at work
- Capabilities to work well in a pressurized environment
- Capabilities to work hard and put in longer hours when it is necessary
- Capabilities to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Capabilities to adapt to changing circumstances
- Capabilities to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
REQUIRED EXPERIENCE
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
