GARTNER IS RECRUITING CANDIDATES FOR THE POST OF CLIENT SUCCESS ASSOCIATE | PRODUCT REVIEWS SPECIALIST| HELP DESK SPECIALIST
JOB DETAILS
COMPANY : GARTNER
ROLE : CLIENT SUCCESS ASSOCIATE | PRODUCT REVIEWS SPECIALIST | HELP DESK SPECIALIST
QUALIFICATION : BACHELOR'S DEGREE / MASTER'S DEGREE
WORKS EXPERIENCE : FRESHERS - 4 YEARS
LOCATION : GURGAON
ABOUT COMPANY
Gartner, Inc is a technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research both through private consulting as well as executive programs and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms.
ROLES AND RESPONSIBILITIES FOR CLIENT SUCCESS ASSOCIATE
• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Provide insights into performance and key client engagement metrics
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs
REQUIRED QUALIFICATIONS
• 0-4 years relevant professional and/or internship experience
• Bachelor’s and/or Master’s degree
• Proven track record of success fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills
CLIENT SUCCESS ASSOCIATE
ROLES AND RESPONSIBILITY FOR PRODUCT REVIEWS SPECIALIST
- Comfortable with conducting secondary research
- Understand technology basics without much effort
- Ability to bootstrap ideas into projects and execute them efficiently in timed manner
- Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
- Ability to work in a high performing team and take ownership of your work
- Improve the process on an on-going basis and prepare the best practices document
ROLES AND RESPONSIBILITY FOR HELP DESK SPECIALIST
- Act as the first point of contact for phone calls, chats, and emails from internal associates regarding IT & REWP issues and queries
- Log all phone calls, chats, and emails in our call logging tool, updating with relevant information and escalate as necessary within SLA's and to Gartner standard
- Maintain accurate up-to-date status on all tickets
- Ensure that all associates have been properly communicated before closing a ticket request
- Provide first line troubleshooting and resolutions upon initial contact, using our internal knowledge base & various tools
- Assist associates with installation, configuration, and ongoing usability of system hardware and software
- Assist with mobile device issues (Apple, Android, Windows Phone – any others)
- Perform basic hardware troubleshooting remotely.
- Develop and maintain technical documentation knowledge base for desktop hardware and software applications.
