VODAFONE RECRUITMENT 2022

VODAFONE IS HIRING FOR MULTIPLE ROLES IN MULTIPLE CITIES

JOB DETAILS

Company - Vodafone
Role - Multiple Post

GM - Service Operations
Manager - Response & Resolution
Manager - Territory Sales
Manager - Retail Store Operation
Manager - Collection & Retention

Work Experience - 0-5 YEARS
Location - New Delhi / Bhuvaneshwar
Udaipur / Surat / Agra/ Mumbai
Batch - 2017to 2022
Salary - 3 LPA - 7 LPA Excepted

ABOUT COMPANY

Vodafone Group plc is a British multinational telecommunications company. Its registered office and global headquarters are in Newbury, Berkshire, England. It predominantly operates services in Asia, Africa, Europe, and Oceania.As of November 2020, Vodafone owns and operates networks in 22 countries, with partner networks in 48 further countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries.

Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. The company has a secondary listing on Nasdaq

ROLES AND RESPONSIBILITIES

1. GM - SERVICE OPERATIONS - NEW DELHI

Channel Evolution and Expansion – Track and plan proactive evolution of both Inbound and Outbound call centre channels through building domain knowledge as well as consumer and cross-channel insights
Customer Service Operations – Manage and deliver operations effectiveness through engagement, review and governance with internal teams, circles and partners to deliver key targeted customer experience outcomes from both IBCC and OBCC
Partnership – including partnership structure design, partner identification and selection, contract design and closure, operations and governance reviews and strategic relationship management
Benchmarking and Analytics – Cross-industry, intra-industry and intra company channel benchmarking and insights to monitor and measure the necessary KPIs so that we remain the operator and company of choice
Cost Planning – Plan, Budget and track channel service costs at overall national and circle level and ensuring budgets are met through both rigorous operations planning & forecasting as well as regular cost review processes. Ensuring Revenue Retention through targeted Customer Retention
People Management – Lead a motivated team of Ops Quality and Training Leads. Strong Partner & Circle Management + Higher Corporate interface

2. MANAGER RESPONSE & RESOLUTION - BHUVANESHWAR

Ensure timely closure of the issues in coordination with other verticals & functions esp Network, mktg, IT escalated from Response & Resolution PF, CoE: CC Analytics
Identify the large customer impact issues conduct RCA for circle specific issues and escalate to CoE – proactive resolution for centrally managed issues, Multi circle issues
Support IVR local activities, customer communication from time to time
Maintain necessary reports and compliance on all regulatory issues relevant to CC & BO.

3 MANAGER - TERRITORY SALES - UDAIPUR

Deliver sales target for all products voice prepaid / post-paid, data, VAS, handsets etc.) by executing the distribution strategy at the channel-partner level
Monitor quality of acquisition through the distribution channel
Competition tracking & reporting– schemes & programs
Ensure availability of stock at retail while adhering to the norms
Execute promotional activities for channel partners to drive sales and build market credibility
Achieve zonal revenue target for the distribution channel across all products.
Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies.

4. MANAGER - RETAIL STORE OPERATIONS - SURAT

Sales acquisition
Customer Service
Store management
People management
Marketing
Store profitability
HSW

5. MANAGER - COLLECTION & RETENTION - AGRA

Drive assigned Retention & Collection agencies for delivery of KPIs.
Ensure SLA delivery with complete adherence to Code of Conduct.
Develop and plan infrastructure at agency as per allocation and forecast.
Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
Do regular field visit with/without field agent for audit/recovery purpose
Engage in development and implementation of various training/coaching programs of team members