PhonePe IS RECRUITING CANDIDATES FOR THE POST OF SENIOR CONTENT WRITER, ADVISOR & HR INTERN
DETAILS OF THE JOB
- COMPANY : PhonePe
- ROLE : SENIOR CONTENT WRITER, ADVISOR & HR INTERN
- LOCATION : BENGALURU
- QUALIFICATION : BACHELOR'S DEGREE / MASTERS DEGREE
- WORK EXPERIENCE : FRESHER - 2 YEARS
ABOUT THE COMPANY
PhonePe is an Indian digital payments and financial technology company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface (UPI), went live in August 2016. It is owned by Flipkart, a subsidiary of Walmart.
1. SENIOR CONTENT WRITER
ROLES & RESPONSIBILITIES
• Act with integrity & think customer-first in every interaction
• Handle escalation cases which involves outbound calling
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest
REQUIRED QUALIFICATIONS
• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• 0 - 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred
INTERESTED CANDIDATES CAN APPLY FOR THE POST THROUGH THE APPLY LINK GIVEN BELOW
2. ADVISOR - CUSTOMER EXPERIENCE
ROLES & RESPONSIBILITIES
• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest
REQUIRED QUALIFICATIONS
• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• 0 - 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred
INTERESTED CANDIDATES CAN APPLY FOR THE POST THROUGH THE APPLY LINK GIVEN BELOW
3. INTERN - HR OPERATIONS
ROLES & RESPONSIBILITIES
• Gather payroll data like leaves, working hours and bank accounts
• Screen resumes and application forms
Schedule and confirm interviews with candidates
• Post, update and remove job ads from job boards, careers pages and social networks
• Prepare HR-related reports as needed (like training budgets by department)
REQUIRED QUALIFICATIONS
• Employee lifecycle operations (onboarding to offboarding)
• Process optimization (demonstrated through projects undertaken previously)
• Basic knowledge of MS Office (excel, word, powerpoint)
INTERESTED CANDIDATES CAN APPLY FOR THE POST THROUGH THE APPLY LINK GIVEN BELOW
